My Latest Article on Planned Organisational Change Management

My latest article entitled "Planned organisational change management: Forward to the Past? An exploratory literature review" was recently published in the Journal of Organizational Change Management.

The article can be viewed by going to my website at the following URL -https://www.optimumnfp.com.au/publications-intro/publications/127-planned-organisational-change-management.html

Would be interested to hear your views on the material contained in this article.

Risk Management Frameworks for Nonprofit Organisations - Maximising the success of their implementation

Standards Australia has been quite active in its delivery of resources to the nonprofit sector, regarding the management and communication of risk. 2010 saw the release of HB 266:2010 entitled “Guide for managing risk in not-for-profit organizations”. This was supported by HB 327:2010 entitled “Communicating and consulting about risk”. Both publications came off the back of AS/NZS ISO 3100:2009 entitled “Risk management - Principles and guidelines”.

Together, these publications focused on the core application areas of risk management, namely the principles for managing risks, the framework within which these operated, and the process that underpinned them. Communication was recognised as the key to successfully implementing a risk aware culture within the organisation, as part of the delivery of an effective risk management framework.

The message in these pronouncements is quite clear. There are a broad range of risk principles that your organisation needs to consider in order for risk to be understood in the broadest possible way. These principles need to be contextualised within a consolidated framework that must be well considered, well developed, and well understood. In order for such a framework to be effective, it must be supported by a process that caters for the identification, assessment, and treatment of risk. Additionally, this process must be supported by an effective and consistent communication methodology. Finally, and a very important point to consider when deciding on how to approach the design and implementation of a Risk Management Framework, is its workability. In other words, failure will be determined, in part, by the way staff within your organisation view the Framework and how they work with it and within it. Three key rules that I always say are a prerequisite for success in this area are: 

1.  SEAMLESNESS - The processes surrounding the Framework must be seamless. Staff must see it as merely another part of their day-to-day activities, rather than seen as yet ‘something else that needs to be done’; 
2.  TRANSPARENCY - The Framework must support transparency. Information captured within it must be largely available to all staff. The only caveat here may relate to a range of strategic risks, and 
3.  COMMUNICATION – Internal communications supporting the workings of the Framework must be effective and timely, ensuring confidence in the processes is maximised

This integrated approach to risk management should be the focus for your nonprofit when considering and assessing risk. In the context of nonprofit organisations, a wide range of risk categories combine to form an overall picture of the risk environment within which nonprofits operate. These can best be summarised in the following manner: 

• Asset risk – which relates to the ongoing management and maintenance of the organisation’s physical assets including buildings and equipment used by employees, volunteers, contractors, and clients; 
• Compliance risk – which relates to the external regulatory framework that the organisation operates within as well as the internal policies and procedures that are in place to govern behaviours of its internal stakeholders; 
• Environment risk – which relates to the management and sustainability of the built and natural environment that the organisation works within, and, from which services are delivered; 
• Financial risk – which relates to the operation, management and development of the financial frameworks within which the organisation operates in, and supported by its internal financial policies and procedures; 
• Liability risk – which relates to the organisation’s services, products, information or behaviours that results in legal action against the organisation or its officers; 
• Personnel risk – which relates to the safety, occupational health or well being of the organisation’s staff; 
• Service delivery risk – which relates to failures in the provision of its services and how these may impact the organisation, and finally 
• Technology risk – which relates to the security, safety, function and management of the organisation’s technology systems and processes.

A further aspect to consider is the extent to which the implementation of a Risk Management Framework represents challenges to your organisation in terms of implementation. This may require an effective change management strategy in order to maximse successful implementation.

OPTIMUM NFP has worked with many nonprofits in designing and implementing Risk Management Frameworks which respond directly to the unique organisational requirements whilst maintaining the important elements of the Australian Standards.

Further information regarding the work of OPTIMUM NFP in this area can be found by following this URL -  https://www.optimumnfp.com.au/services/risk-management.html

Contact David Rosenbaum of OPTIMUM NFP at drosenbaum@optimumnfp.com.au or 0411-744-911 to further discuss your requirements and how your nonprofit may benefit from the work we do in this very important area.

In response to the change management challenges that may be connected to successful implementation, keep an eye out for the forthcoming NFP Change Management Masterclass being held in Sydney on Wednesday 12^th September 2018, where participants will be introduced to NFP specific change management approaches which have directly resulted from this ground-breaking research. You can register your interest by following this URL - https://www.optimumnfp.com.au/masterclass.html

Change Management Masterclass for Nonprofit Sector

Can your nonprofit achieve its long-term goals in the absence of an effective change management strategy?

Organisational sustainability and change go hand-in-hand. Many organisations introduce change, or initiate and plan for change, in response to a wide range of internal and external triggers. For some it could be the result of key staff departures providing the opportunity to review and potentially refresh the organisational structure. For others it could be the result of difficulties with the external environment necessitating changes to long standing business models that have not been previously challenged.

Such changes can be viewed in many different ways by the staff within the organisation. Some will view these potential changes as opportunities by virtue of embracing the unknown, whilst improving whatever the shortcomings of the existing position may have been.  Others will view them as threats by virtue of being uncomfortable with the unknown, and the sense of possible loss of position, control, influence or power.

Recent ground-breaking research undertaken by Dr. David Rosenbaum of OPTIMUM NFP sought to understand what characterised planned organisational change in a nonprofit organisation and, in doing so, to identify any specific enhancements to recognised change management models that could therefore be beneficial to this sector. The fundamental premise of this research was that existing change management models have largely developed from research conducted in for-profit organisations. This suggests an historic underlying assumption that differences between the for-profit and the nonprofit sectors are potentially not relevant when considering such organisational challenges as change management.

The evidence however points to substantial differences that warrant serious consideration as to how the management of change should be considered within the nonprofit environment.

Dr. Rosenbaum’s research and its findings, which are supported by his change management practices within his consulting activities, are important to the Australian nonprofit sector for a number of reasons: 

• Australian nonprofit organisations are currently facing many challenges that question their very existence, in the provision of disability services, aged care services, employment services, community services, health, education, etc.
• Organisational survival will be dependent on the ability to change service delivery models, structures, and/or business models 
• Change failure will cost your organisation at a time when you can least afford it, and

His research identified a number of processes that support successful change management in this sector.

• It recognised the uniqueness of the nonprofit sector and its people;
• It identified the impact that such uniqueness had on sustainable change management, and 
• It researched change from the perspective of people experiencing and managing it.

The application of the findings of this research will ensure that people within your nonprofit can cope with change.

Dr. Rosenbaum has presented his analysis and findings at numerous international and domestic conferences in Rome, Boston, Liverpool (UK), San Francisco, Amsterdam, Darwin and most recently, Germany, as well as publishing in a number of academic journals, and he now brings the outcomes of his research into a Masterclass format.

The full-day Masterclass limits numbers to 16 participants and is structured to achieve the following objectives:

1. Ensure a practical understanding of the triggers of organisational change and how these triggers can be harnessed to improve organisational change success
2. Understanding recognised approaches to planned organisational change and deal with the practical implementation challenges to improve successful outcomes
3. Recognising the findings of the research and how these should be embedded in your nonprofits change management program

This Masterclass is practiced orientated where the full-day session will introduce the theory and then focus largely on specific nonprofit change management case studies where participants will be challenged to utilise both existing change models together with the research outcomes to focus their attention on how to implement successful change.

Participants attending the session will achieve a better level of understanding of the drivers of effective and efficient organisational change in their nonprofit organisation. They will leave the session with new tools and techniques that can support such change and in the process, understand the full range of unique nonprofit attributes of change management that are supported by recent ground-breaking research.

The Masterclass is being held in Sydney on Wednesday 12^th September 2018 and early registration is suggested given the limited number of seats available. You can register your interest online at https://www.optimumnfp.com.au/masterclass.html or by contacting David Rosenbaum at drosenbaum@optimumnfp.com.au or 0411-744-911 to obtain further information.

These Masterclasses will also be scheduled in Melbourne, Brisbane and Canberra for 2019.